Here are the comprehensive Terms & Conditions drafted in English, based on the common practices across Cusco travel agencies:
Cusco Travel Agency — General Terms & Conditions
By booking, purchasing, or using any service offered by this agency, the client acknowledges having read, understood, and agreed to all the terms and conditions set forth herein. These terms constitute a binding agreement between the client and the agency. The agency reserves the right to update these terms at any time without prior notice.
Reservations are confirmed only upon receipt of a deposit payment. A minimum deposit of 50% of the total tour cost is required to secure a booking. The remaining balance must be paid in cash (USD or PEN) upon arrival in Cusco, on or before the first day of service, unless otherwise agreed in writing with the sales agent.
Reservations are strictly personal, non-transferable, and non-endorsable. Booking confirmation will be sent by email once the deposit has been received and verified.
The agency accepts the following payment methods:
In cases of card payment, the agency reserves the right to request a copy or photograph of the card used, displaying only the first four and last four digits along with the cardholder’s name, as well as a copy of the cardholder’s passport or national ID, to prevent fraudulent transactions.
If the cardholder will not be part of the traveling group, a signed authorization letter must be submitted by email confirming consent for the charge.
All prices listed are in US Dollars (USD) unless otherwise stated. Foreign tourists not domiciled in Peru are generally exempt from the 18% Value Added Tax (IGV), provided they have been in the country for fewer than 60 days according to their immigration entry stamp (TAM card).
Clients who have been in Peru for more than 60 days at the time of service will be required to pay the 18% IGV surcharge on the total tour value. A copy of the immigration entry stamp may be requested to verify eligibility for the tax exemption.
All clients must carry valid travel documents throughout the duration of all tours and excursions. The following apply:
Failure to present required documentation at the time of service will result in the denial of service with no refund.
Cancellation requests must be submitted in writing (by email) to the agency. The following penalties apply:
| Notice Period | Penalty |
|---|---|
| 30+ days before travel date | USD $45 per person (administrative fee) |
| Less than 30 days before travel date | Up to 100% of the total tour cost |
| No-show / no prior notice | 100% of the total tour cost — no refund |
Non-refundable items regardless of cancellation timing:
The agency reserves the right to modify the order of excursions or activities without prior notice when circumstances require it, including but not limited to: weather conditions, river levels, road conditions, flight/train/bus schedules, or any other relevant operational reason. Such modifications are made exclusively to ensure client safety and the best possible travel experience.
If an activity within the itinerary is altered, rescheduled at the last minute, or cancelled due to flight delays, social unrest, adverse weather, road blockages, or any inconvenience caused by third parties, the agency is not obligated to issue a refund for the unperformed service.
The agency shall not be held liable for the non-performance of any contracted service arising from causes beyond its reasonable control, including but not limited to:
In such cases, no refund will be issued for the affected services. The agency strongly recommends that all clients obtain comprehensive travel insurance prior to departure to cover these eventualities.
If transportation is included in the purchased package, clients must check in at the bus terminal or airport at the time indicated by the agency, in order to collect their boarding pass and complete the check-in process. The agency is not responsible for services missed due to the client’s delay, late arrival to the boarding point, or failure to complete check-in.
If the client requires pick-up from a location other than the one specified in the itinerary, this must be coordinated in advance with the agency, as additional charges may apply.
Cusco is located at approximately 3,400 meters (11,150 ft) above sea level, and several excursions reach considerably higher altitudes. The agency strongly advises clients to:
The agency is not responsible for health complications related to altitude sickness. Participation in high-altitude tours is at the client’s own risk.
The agency acts as an intermediary and/or direct operator of tourist services. The agency’s liability for the non-provision of services due to its own negligence or that of its staff is limited to the actual cost of the specific unperformed service. The agency shall not be held liable for:
Travel insurance is not included in tour packages unless explicitly stated. The agency strongly recommends that all clients purchase comprehensive travel insurance prior to departure, covering medical emergencies, trip cancellation, lost luggage, and evacuation, particularly given the high-altitude nature of activities in the Cusco region.
Clients are expected to behave respectfully toward guides, staff, other travelers, and local communities at all times. Clients who exhibit disruptive, dangerous, or disrespectful behavior may be removed from the tour without refund.
Clients are responsible for arriving on time to all pick-up points and departure times as specified in the itinerary. Delays caused by the client will not entitle them to compensation.
Group tours are subject to a minimum number of participants (typically 4 people) for the departure to be guaranteed. If the minimum is not met, the agency will notify the client as soon as possible and offer an alternative date, a private tour option (subject to additional charges), or a full refund of the deposit.
Any complaint regarding the services provided must be submitted in writing to the agency by email as soon as possible, preferably within 48 hours of the incident. The agency is committed to responding and resolving disputes in good faith.
These Terms and Conditions are governed by the laws of the Republic of Peru. In the event of a dispute that cannot be resolved amicably, the parties may submit their claim to the competent authorities, including the National Authority for Personal Data Protection (ANPDP) or the relevant consumer protection bodies (INDECOPI).
The agency collects and processes personal data (name, passport number, nationality, contact information, etc.) solely for the purpose of providing the contracted services, and for administrative, accounting, and legal compliance purposes. All personal information is handled confidentially and in accordance with Peru’s Personal Data Protection Law (Law No. 29733). Client data will not be shared with third parties beyond what is strictly necessary to fulfill the booked services.
All content on the agency’s website, including text, images, logos, and design, is the exclusive property of the agency. Reproduction, redistribution, or commercial use of any content without prior written consent is strictly prohibited.
Last updated: 2026. By proceeding with a reservation, the client confirms full acceptance of these Terms and Conditions.
Here’s your complete Terms & Conditions document. It covers all the key areas found across Cusco travel agencies: booking and payment, tax exemptions, required documents for minors and foreign tourists, cancellation penalties (including the non-refundable Machu Picchu and train tickets), force majeure, altitude sickness advisory, liability limits, data protection, and dispute resolution under Peruvian law. Feel free to ask me to adjust any section, add your agency’s name, or translate it back to Spanish.
